I recently ran into a major problem after installing Microsoft Vista’s SP1. Shortly after installing, I ran into a problem where Outlook 2007 would crash while closing. Furthermore, when starting Outlook 2007 I would regularly get Word crashing a couple of times on startup. I was getting similar errors to this in the event log:
Faulting application WINWORD.EXE, version 12.0.6308.5000, time stamp 0x47e547c5, faulting module mso.dll, version 12.0.6213.1000, time stamp 0x46eafebf, exception code 0xc0000005, fault offset 0x0003aff6, process id 0x143c, application start time 0x01c8f1da11726a84.
Google searches resulted in pages giving suggestions such as removing the normal.dotm file, disabling addons, and griping about HP printers. None of these solutions either worked or applied.
I tried running Office 2007 Repair – nothing. I tried uninstalling, cleaning the registry using Glary Tools, and reinstalling office – still, nothing.
I tried running Office 2007 Diagnostics and it seemed to be working towards something, but then spit out a message about how I should adjust my privacy settings. Well, that’s when I found another problem. When I clicked on Word Options I could only access the popular menu. None of the others would work.
That caused me to start trying a different google search. I was able to find this page on cnet. One of the suggestions I found was to delete the following key from the registry:
With nothing left to lose, I tried that. After deleting the registry entry, I did a courtesy reboot. Miracle of miracles, it worked! I could start and quit Word 2007 with no problems. I tried starting Outlook 2007, again no issues.
What installing SP1 for Vista caused this problem I don’t know. But, it is a widespread issue from what I’ve been reading. Microsoft should address this issue with something more then this KB article.
Has anyone else had this problem? Post your experiences in the comments.