If you are seeing this error code on your Android device: RPC:S-7:AEC-0 then you are one of the many lucky individuals (like myself) who have been hit with some kind of crazy Google SNAFU. It has really been heating up this week and has been really frustrating. Here’s some things that (at least for me and some others) have not worked:
1. Removing your google account, cleaning Google Play data and Google Framework data. Then, reboot, add your account back, and then try to access the play store.
2. Factory reset your phone. DO NOT DO THIS. If you do, then you lose all the apps on your phone and you still can’t update or get them back. Then you’re stuck until Google fixes it which has been several days already.
3. Follow step one, but add a twist by adding another Google Account and then have them both on the phone. While this will let you use the new account to purchase and do things, you’ll now have two accounts on the phone and try keeping that sorted. Your primary account still won’t be working and if you purchase something with the new account you’ll end up having to purchase it again when your primary account works. Some people have reported the new account doesn’t work either.
After speaking with Google Play, sending them screenshots of my phone and a bug report from my tablet, they gave me a $5 Google Play credit. Of course, I can’t use it because I can’t purchase anything in the Play Store, but it’s there.
The full error message you’ll see is: Error retrieving information from server. [RPC:S-7:AEC-0]).
The important thing to remember is, don’t factory reset your phone. That’s probably the worst thing you can do.